What does an AI consultant do?
An AI consultant helps you work out where AI can save time or improve a service, which tools to use and how to adopt them without creating new risks. We focus on use cases you can act on, not a long list of ideas.
Which AI use cases suit a business like yours?
Good starting points are tasks that are repetitive, text-heavy and currently take someone real time. Typical examples by function:
- Finance: reading supplier invoices, matching them to purchase orders and preparing accounts payable entries for approval.
- Client intake: summarising enquiry emails and forms, and drafting a first response or file note.
- Customer support: sorting and routing tickets by topic and urgency, and drafting standard replies.
- Compliance: collecting evidence for your information security management system (ISMS), such as access reviews and policy acknowledgements.
- Knowledge: answering staff questions from your own policies and procedures.
In the use-case workshop, we score each idea on four factors so the shortlist is based on more than enthusiasm. For example:
| Use case | Value | Effort | Data sensitivity | Verdict |
|---|
| Ticket triage and draft replies | High | Low | Low | Start here |
| Invoice processing | High | Medium | Medium | Second wave |
| Automated credit decisions | Medium | High | High | Not yet |
Why do we review data and security first?
Almost every AI use case depends on data: documents, emails, customer records or financial information. If that data is poorly organised, overshared or stored in the wrong place, AI makes those problems more visible and more costly. That is why the review decides which use cases are safe to shortlist.
We align your plan with the National AI Centre’s Guidance for AI Adoption, the current Australian guidance, which supersedes its predecessor, Australia’s Voluntary AI Safety Standard. Our AI security and governance page explains how it fits with the other AI frameworks.
Should you build, buy or partner for AI?
There are three broad paths, and the right one depends on the task.
| Option | Suits | Main question to ask |
|---|
| Use AI in software you already have | Common office tasks, drafting, summarising | Are your permissions and data settings ready? |
| Buy a dedicated AI product | A specific function, such as customer support | Where does the vendor store and use your data? |
| Build a custom solution | Unique workflows or sensitive data | Who maintains it, and has it been tested? |
If you use Microsoft 365, Copilot readiness is often a practical first step. For custom workflows, our AI automation team builds and secures them. If your data must stay on your own systems, local AI runs models privately.