{"id":3876,"date":"2025-11-25T13:33:15","date_gmt":"2025-11-25T03:33:15","guid":{"rendered":"https:\/\/catharsis.net.au\/shop\/?page_id=3876"},"modified":"2025-11-25T13:45:42","modified_gmt":"2025-11-25T03:45:42","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/catharsis.net.au\/shop\/return-policy\/","title":{"rendered":""},"content":{"rendered":"<header>\n<h1>Return &amp; Refund Policy<\/h1>\n<\/header>\n<h2>1. Change of mind returns<\/h2>\n<p>We do <strong>not<\/strong> offer change-of-mind refunds unless specifically stated on a product page.<\/p>\n<p>If change-of-mind returns are accepted for particular items, the following conditions apply:<\/p>\n<ul>\n<li>Item must be unused, unopened and returned in original packaging.<\/li>\n<li>All accessories, manuals and components must be returned.<\/li>\n<li>Return request must be made within <strong>7 days of delivery<\/strong>.<\/li>\n<li>Return shipping costs for change-of-mind returns are the customer&#8217;s responsibility.<\/li>\n<\/ul>\n<section>\n<h2>2. Faulty, defective or damaged items<\/h2>\n<p>If you receive an item that is faulty, defective or damaged, please:<\/p>\n<ol>\n<li>Email <a href=\"mailto:info@catharsis.net.au\">info@catharsis.net.au<\/a> within <strong>7 days<\/strong> of receiving the item.<\/li>\n<li>Include your order number, a clear description of the issue and photos or video that show the fault or damage.<\/li>\n<\/ol>\n<p>After assessment we will offer one of the following:<\/p>\n<ul>\n<li>Repair<\/li>\n<li>Replacement<\/li>\n<li>Refund (for major failures)<\/li>\n<\/ul>\n<\/section>\n<section>\n<h2>\u00a0<\/h2>\n<h2>3. Incorrect or missing items<\/h2>\n<p>If an order arrives with missing items or items that are different from what you ordered, contact us within <strong>7 days<\/strong> of delivery. We will correct the issue at no extra cost and promptly ship replacement or missing items.<\/p>\n<p>\u00a0<\/p>\n<\/section>\n<section>\n<h2>4. Warranty claims<\/h2>\n<p>Certain products may include a manufacturer&#8217;s warranty. Warranty details (if applicable) are listed on the product page or will be provided on request. Manufacturer warranty claims are processed in accordance with the manufacturer\u2019s guidelines.<\/p>\n<p>\u00a0<\/p>\n<\/section>\n<section>\n<h2>5. How to request a return<\/h2>\n<p>To lodge a return, refund or warranty request:<\/p>\n<ol>\n<li>Email info<a href=\"mailto:info@catharsis.net.au\">@catharsis.net.au<\/a> with your order number and details of the issue.<\/li>\n<li>Wait for our instructions and a Return Merchandise Authorisation (RMA), if required.<\/li>\n<\/ol>\n<p>Items returned without prior authorization may not be accepted.<\/p>\n<\/section>\n<footer>\n<p>\u00a0<\/p>\n<\/footer>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy 1. Change of mind returns We do not offer change-of-mind refunds unless specifically stated on a product page. If change-of-mind returns are accepted for particular items, the following conditions apply: Item must be unused, unopened and returned in original packaging. All accessories, manuals and components must be returned. Return request must [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3876","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Product Return Policy - Catharsis Cyber Security<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/catharsis.net.au\/shop\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Product Return Policy - Catharsis Cyber Security\" \/>\n<meta property=\"og:description\" content=\"Return &amp; Refund Policy 1. Change of mind returns We do not offer change-of-mind refunds unless specifically stated on a product page. If change-of-mind returns are accepted for particular items, the following conditions apply: Item must be unused, unopened and returned in original packaging. All accessories, manuals and components must be returned. 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Change of mind returns We do not offer change-of-mind refunds unless specifically stated on a product page. If change-of-mind returns are accepted for particular items, the following conditions apply: Item must be unused, unopened and returned in original packaging. All accessories, manuals and components must be returned. 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